Privacy Policy

Last Updated: January 2024

Introduction

crater-civet is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect

Information You Provide

When you interact with our website or services, you may provide us with:

• Contact information such as name, email address, and postal address
• Property details relevant to energy assessments
• Service preferences and enquiry details
• Communication records when you contact us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• General geographic location based on IP address

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Prepare customised proposals and quotations
• Schedule site assessments and installations
• Send service-related communications
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers who assist in delivering our services
• Installation partners in your geographic area
• Government authorities when required by law
• Professional advisers such as lawyers and accountants

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Your Rights

Under Australian Privacy Principles, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: [email protected]
Address: 42 Greenway Boulevard, Sydney NSW 2000, Australia